Question 1

Where are Etanetas services available?

Accepted Answer

Etanetas provides fibre-optic internet services in the Vilnius district, the Šalčininkai district and surrounding areas. To check whether your address can be connected, call (+370) 700 15 111 or write to info@etanetas.lt.

Question 2

How long does internet installation take?

Accepted Answer

The internet is usually connected within 1–3 business days — the contract is signed only after a successful connection. If a fibre-optic lead-in is required at your building, the timeframe may differ due to lead-in preparation works and can take several weeks. Our specialists will contact you and arrange a convenient time.

Question 3

Do I need to buy a router?

Accepted Answer

Yes — a router is required to use wireless internet at home. You can purchase a router from us or use your own if it is compatible with our network. You can find out more about router requirements by contacting our customer service team.

Question 4

Is there a fair usage policy (FUP) data limit?

Accepted Answer

No. The internet on all plans has no fair usage policy (FUP) data limit. Use as much as you like — the speed stays the same throughout the month.

Question 5

How does fibre-optic internet work?

Accepted Answer

Fibre transmits data as light pulses through an optical cable — this allows speeds of up to 10 Gbps with minimal latency. Unlike copper, optical fibre is not affected by electromagnetic interference and provides a stable connection around the clock.

Question 6

Can I change my plan?

Accepted Answer

Yes. You can change your plan at any time by calling our customer service team or by logging in to the self-service website. The plan change takes effect from the start of the next billing period.

Question 7

What is the contract term?

Accepted Answer

You can choose: no contract term, or a 24-month contract with an additional discount. Ask our team for more details about the terms.

Question 8

How do I receive and pay my invoice?

Accepted Answer

Invoices are issued at the beginning of the following month for the previous month's services. You can find them on the self-service portal mano.etanetas.lt. You can pay electronically, by bank transfer, at Perlas terminals, Maxima checkouts, the post office, or using Solo cards.

Question 9

How do I order a service?

Accepted Answer

You can order a service on the website, by phone, by email, or by visiting our office. An identity document is required to sign the contract. More information: tel. +370 700 15 111 or info@etanetas.lt.

Question 10

How do I cancel a service?

Accepted Answer

To cancel a service, contact a customer service specialist. All outstanding debts must be paid before the contract is terminated.

Question 11

Can the contract be transferred to another person?

Accepted Answer

Yes. The contract can be transferred to another person with the written consent of the new person. Contact our customer service specialists to complete the form.

Question 12

What should I do when changing my place of residence?

Accepted Answer

Contact our customer service specialist, who will assess the possibility of connection at the new address and complete a transfer form.

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